• The Resolution Research Panel offers a fun way to learn about new products and services, and to help influence their development. It gives you the opportunity to influence the direction of the marketplace and lends your voice to the culture in which we live. Most of our studies pay for participation, including reward points, gift certificates, sweepstakes and cash cards ranging from $5 to $400. Our panel members tell us they find participation a fun and rewarding experience!

• To become a member of our panel, click on the Join Now tab and choose the panel(s) in which you'd like to participate. From there you can fill out our simple, online registration form.

• No. Your profile will be used to identify applicable studies. Resolution Research will contact you by email or occasionally by phone to alert you of any research opportunities.

• No - there are NEVER any fees to join or to participate in the Resolution Research Panel.

• The information we gather, such as your name, address, gender, birthday and employment status, is used to match you with the appropriate marketing research studies. We need your email address to invite your participation in applicable surveys and/or focus groups. Part of the Resolution Research policy is to never, ever send spam or to allow anyone else to send you spam either. See our Privacy Policy for complete details.

• Resolution Research exerts strict measures to ensure that every aspect of your information is held highly confidential and secure. Access to all personal information is restricted and limited to key personnel on a need to know basis. Resolution Research will never ask you for private information such as your credit card or social security number, as a part of our research. Your information is used only to contact you regarding research studies, newsletters, winner notifications, and incentive redemptions. We do not share your information with third parties. The input you provide in research projects is used only in aggregate to fulfill the statistical needs of our clients. See our Privacy Policy for complete details.

• The types of studies range from online surveys to product testing to focus groups. Study topics vary widely but generally include the likes and dislikes of products and services. Some studies might ask you to actually try a product - some examples have included window coverings, vitamin water, pizza and asthma inhalers - while other studies may ask for your interpretations about a legal, financial or political matter. Go to online surveys, product testing, and focus groups to learn more.

• Studies are conducted in many different forms:
  • Online surveys where a pre-programmed questionnaire is answered entirely online;
  • Online focus groups or bulletin boards where questions and answers flow in an online discussion that may take an hour or span a two or three day period;
  • In-person focus groups held at a facility in your city or at an event you’re attending;
  • Telephone surveys where you answer questions read to you by an interviewer;
  • A diary or camera journal that records interaction with a particular product or service;
  • In-home new product tests (e.g., window coverings, salad crispers, electric toothbrushes, etc. – you almost always get to keep the product);
  • Taste tests where you go to a facility in your city, eat and/or drink and give your opinion;
  • Product tests (e.g., new acne product, new inline skate brake, new Blackberry, new home thermometer, etc.) – you try the product for a specified period of time and give your opinions (you often get to keep these too);
  • Website usability, where you log online and report the user-friendliness of the website;
  • Advertising tests (e.g., hear, read, or watch ads and provide input – some are conducted over the phone, online, or in a focus group setting);
  • Mock jury (observe the arguments of a case that’s going to trial and give your verdict);
  • Shadow jury (actually attend a real jury trial in the observer seats at the courthouse and provide feedback daily);
  • Mystery shopping (e.g., get paid to dine out and rate the food and service; visit a business, buy a product and measure whether the agent did his/her job properly);
  • Medical or psychological trials/tests (test topics range widely – i.e., memory, exercise, arthritis, diabetics, persons 65+ on heart medication, twins, bi-polar, women with breast cancer, etc., oftentimes held at a local university);
  • Clinical trials (e.g., generally longer term blind or double-blind studies testing the safety and efficacy of new drugs or devices)

• We make every attempt to keep our panel members active; however, there are no guarantees as to how many surveys and/or focus groups in which you will be asked to participate. Many things factor in to how often our panelists contribute including specific household profiles and the type of information our clients need to know. We rotate our panel member list on a regular basis to give all members an equal chance of participation. On average our panelists participate in 3-6 studies per year.

• If you are a panel member or thinking of becoming one and have questions or comments, please contact us at:
  Email: panel@re-search.com
  Resolution Research Panel
  625 E. 16th Ave, Ste. 202
  Denver CO 80203-2052 USA
  Telephone: (800)-800-0905

Members Questions

• Thank you for joining! We are delighted you've joined our research community and trust that your experiences will be insightful and exciting. Our primary method of communication with you is by email. The only way to ensure you receive every survey invitation is first make sure we have your valid & current email address, but to also place our email address into your address book or add us to your list of trusted senders. Please add the following email addresses to your list of trusted senders: roxie@re-search.com and panel@re-search.com. Additionally if you have a spam filter on your email account, please set your filter to allow all email from the domain @re-search.com into your inbox. Your inbox will thank you!

• We make every attempt to keep our panel members active; however, there are no guarantees as to how many surveys and/or focus groups you will be asked to participate. Many things factor in to how often our panelists contribute including specific household profiles and the type of information our clients need to know. We rotate our panel member list on a regular basis to give all members an equal chance of participation. On average our panelists participate in 3-6 studies per year.

  Remember, we can only include you in our studies if we can reach you via e-mail. So, please let us know if your contact information has changed. If you are a member of our consumer panel, you can login and update your information at www.resolutionpanel.com/consumer. If you are a member of our Business/IT or Medical Professional panel, please email your updates to us at panel@re-search.com.

• If you are a member of our consumer panel, you can login and update your information at www.resolutionpanel.com/consumer. If you are a member of our Business/IT or Medical Professional panel, please email your updates to us at panel@re-search.com.

• Absolutely! We'd love for you to refer your friends and/or colleagues to join our research panel. You can go to our refer a friend form to send an email now. This email provides a pre-written note which briefly explains our Panel that you can, of course, modify if desired.  If you are a member of our consumer panel visit your profile and learn more about participating in our referral program.

• Absolutely! Without you, our work would not be possible. You are the driving force behind our business. That is why we encourage members to let us know if there is anything we can do to improve your experience. Always feel free to send your suggestions or ideas to our panel director, Roxie Alexander, at roxie@re-search.com.

• If you choose to discontinue your membership, you may opt out by sending an email requesting removal to panel@re-search.com. Please allow two or three business days for processing this removal. Before removal, although unlikely, you could receive an email invitation from us; if so, please accept our apologies in advance for any inconvenience this may cause.

• If you are a panel member or thinking of becoming one and have questions or comments, please contact us at:
  Email: panel@re-search.com
  Resolution Research Panel
  625 E. 16th Ave, Ste. 202
  Denver CO 80203-2052 USA
  Telephone: (800)-800-0905

• The compensation for participating in research studies vary with the length of involvement (i.e. 5-minutes web survey to 6-week jury trial), difficulty of the tasks, and requirements for participation (e.g. any U.S. Citizen, Centenarians, or doctors specializing in deep brain stimulation).  Members of the Resolution Research Panel have received compensation as diverse as reward points, $5 gift cards, drawings for cash or prizes, $100 a day compensation, free products (new window coverings for your home), $25 cash incentives or up to $500 Visa cash cards.  Some studies don’t pay at all – generally studies sponsored by a government entity (city, state or federal) are non-compensated.  Occasionally, Resolution Research conducts a study in-house with its panel members as a knowledge piece for the public (e.g., ecological concerns, New Year’s resolutions).  The compensation for these studies is either rewards points or a random drawing for rewards such as $25 cash cards or Starbuck coffee cards.  The results of these studies are usually shared either on our website or you might read/hear/view the results in a news article.

• In general, most of our surveys include an incentive for panelists who successfully qualify for and complete the entire study. You will be rewarded in one of several ways: reward points, cash, gift certificate, pre-paid check card, or entry into a drawing. When we e-mail you an invitation to participate in a particular survey, we will let you know exactly what the reward or incentive is for that particular survey. We know your time is valuable, and we assure you that we will not take it for granted. 

• The amount of time it takes to receive your incentive depends on the size and complexity of the study. Incentives are not sent until the study has drawn to a close and the data has been processed. In general, incentives arrive within 4-6 weeks. If you have not received your incentive after 6 weeks, please contact us at incentives@re-search.com and we will check on its status.  If you are a member of our consumer panel and the incentive for your study was reward points, your profile will updated immediately and you can redeem at your leisure. 

• If you feel your incentive is taking an unusual amount of time, please email us at incentives@re-search.com for the most efficient response. 

• The screener is a set of questions used to determine if you qualify for a particular study. It is not the actual study. Depending on the complexity of the study, screener questions can take 1-5 minutes and don’t guarantee a spot in the study.  

• No. The amount you can spend is limited to the total value on the card when it was purchased. Unlike a credit card, you do not receive any bills – the amount of each purchase is simply debited from the remaining balance on the card.  

• Your Visa card is welcomed wherever Visa debit cards are accepted Worldwide 

• Using your gift card is similar to using a regular Visa credit card. Every time a purchase is made over the counter, you are required to sign for your purchase. If prompted to select between "credit" and "debit", you must always select the "credit" option. Selecting the "debit" option will lead to the transaction being declined.  

• No, your Visa debit card can be used for purchases only. 

• No, your Visa debit card can be used for purchases only, with no cash back privileges. 

• If your card has been declined, there are a couple different reasons this could have happened:
  First, make sure you have selected credit. If you have selected credit and you are still declined, you will need to check your available balance. You many call the number on the back of the card or contact us directly at incentives@re-search.com. If the purchase amount is greater than the available balance on your card, please tell the cashier that you would prefer to pay the difference with an alternate payment method first, and then pay the remaining balance with your card.  

• There is no fee or surcharge for making purchases using your Visa card.

• Our surveys and focus groups are designed to gather opinions on a wide range of products and services. Depending on the panel in which you are participating, we may need your opinions on anything ranging from online banking to window coverings to pharmaceutical products. You can go to our online survey, focus group and in-home product testing pages to learn more.

• You should complete it immediately to assure that you have the opportunity to participate because each survey has particular quotas for the types of respondents needed. Once a particular quota is met, the survey is closed to that population.

• Every research study is geared toward a specific target audience. Because the criteria used to define the audience changes from study to study, it is impossible for you to qualify for every research study we conduct.

• Some surveys only seek the opinions of a few particular types of persons. As soon as those persons are identified and participate in the survey, no additional persons are accepted. Likewise, the survey is open to every individual; consequently, the first persons to respond soon reach the goals required for the study, which closes participation.

• Please contact our Panel Director, Roxie Alexander, at Roxie@re-search.com.

• Sometimes people inquiring about the research studies we conduct think that they are inquiring about an employment position at Resolution Research. We do not "employ" research participants although we often pay incentives for participation. People who participate in our research studies are called panel members. However, if you are interested in working at Resolution Research as a research associate in Denver, Colorado, you can submit a resume to jobs@re-search.com. If you are interested in participating in the paid research studies, we would love to have you Join our Panel.

• Please contact our Marketing Director at: info@re-search.com or call 800-800-0905. You may also visit our corporate site at www.ResolutionResearch.com for more information.